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The CEO of a fortune five hundred firm found that the feedback her organization was receiving from top customers was negative. Metrics from their customer satisfaction surveys would indicate the opposite. It turns out, some customer service reps were selectively
By: Hannah Arnson These days, we frequently hear about “artificial intelligence” (AI), “neural networks,” and “deep learning.” The media presents these techniques as black boxes that can revolutionize, or destroy, society. At Pandata, we use AI (and neural networks &
More and more of our clients approach us with operational problems that are ripe for machine learning solutions. As such, the data scientists at Pandata spend much of our time maintaining proficiency with the latest results coming out of the
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